THE HOCKEY EXPERIENCE

Who Can Register?

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Our Experiences are designed for specific age groups, which will be clearly stated for each camp or session. Registration is open to individuals within the specified age bracket.

For participants under the age of 18, only a parent or legal guardian may complete the registration. The parent or guardian must:

• Be over the age of 18.

• Agree to the terms and conditions outlined below.

• Provide their full contact details, including name, phone number, and email.

• Supply the full names of the children being registered.

Please note that each registration is limited to one player at a time.

Only players who have completed registration and made full payment in advance will be permitted to attend the Experience. Players are expected to arrive fully prepared and ready to begin at the stated start time.

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Cancellation Policy

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Due to the nature of our operations, which include staffing, travel expenses, and limited capacity, we enforce a no refund policy. By registering, you agree to this policy.

However, registrations are transferable. If a child cannot attend due to illness, injury, or other emergencies, you may transfer the registration to another eligible participant.

In the unlikely event that the Experience is postponed or canceled due to circumstances beyond our control, reimbursement will only be provided for expenses where refunds have been obtained from service providers.

By registering, your information will be added to our databases for The Hockey Experience. You will be informed of future Experiences and opportunities. Your personal information will never be shared with third parties for purposes other than those related to The Hockey Experience. Please see our [Privacy Policy] for further details.

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Code of Conduct

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Player Conduct
All players are expected to demonstrate sportsmanship, respect, and commitment throughout the Experience. Any form of bullying, harassment, or disrespect towards other players, coaches, or staff will not be tolerated and may result in removal from the Experience without a refund.

Management Conduct
Our staff and management are committed to creating a positive and inclusive environment for all participants. They will adhere to the highest standards of professionalism and ethics. Any concerns or issues should be directed to the Experience coordinator immediately.

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Player Welfare

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Player welfare is a top priority. We ensure that all activities are age-appropriate and that players have access to necessary breaks, hydration, and medical attention if needed. We encourage players to communicate any discomfort or concerns to the staff immediately.

Child protection policy. We are committed to the safety and welfare of all children participating in our Experiences. Our staff are trained to recognize and respond to child protection issues, and we adhere to all legal requirements and best practices in this area.

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Health and Safety

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All participants must adhere to the health and safety guidelines of the Experience. This includes wearing appropriate gear and following instructions from coaches and staff. In case of an emergency, please follow the directions of our staff and experience coordinators to ensure the safety of all players.

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Selection Process (Where Applicable)

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Where selection processes are in place for advanced or specialised Experiences, players will be evaluated based on merit, skill level, and other relevant criteria. All selections are final, and no appeals will be considered.

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Participation in our hockey experiences does not constitute selection for any official representative teams. These camps are designed to enhance skills, provide learning opportunities, and offer enjoyable hockey experiences, but they are not affiliated with any official hockey governing bodies.

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Use of Media

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By participating in our hockey experience camps, you consent to the use of any photos, videos, or other media taken during the event. These images and recordings may be used by The Hockey Experience for marketing and promotional purposes, including but not limited to our website, social media platforms, and other advertising materials. We are committed to ensuring that all media content is used in a manner that respects the dignity and privacy of participants. If you have any concerns or specific requests regarding the use of your or your child’s image, please contact us.

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Complaints Process

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We value feedback and are committed to addressing any concerns that may arise during our Experiences. If you have a complaint, please contact us as soon as possible. Complaints will be handled promptly and with discretion, ensuring a fair resolution for all parties involved. Contacts to be emailed to info@thehockeyexperience.com

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